t Hashaya, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. This Shipping Policy outlines our delivery process, timelines, and charges.
Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not shipped or delivered on Sundays or public holidays
- You may receive a confirmation call or message to verify your order
Shipping Rates & Delivery Time
We offer nationwide shipping across Pakistan.
Estimated Delivery Time:
-
Major cities: 2 – 4 business days
-
Other areas: 2 – 3 business days
Shipping Charges:
- Standard shipping charges will be calculated at checkout
- We may offer free shipping on selected promotions or order values
Cash on Delivery (COD)
We offer Cash on Delivery (COD) all over Pakistan.
- Payment must be made in full at the time of delivery
- Please ensure your contact number is active for delivery coordination
- Orders may be canceled if not confirmed via phone
Order Tracking
Once your order is shipped:
- You will receive a tracking ID via SMS or email
- You can track your order through the courier partner’s website
Delivery Conditions
- Please ensure someone is available to receive the order at the provided address
- Couriers may attempt delivery 2–3 times before returning the parcel
- In case of failed delivery, you may need to pay additional shipping charges for re-delivery
Delays
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service issues
- High order volumes
Hashaya is not responsible for delays caused by third-party courier services.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Provide your order number and photos as proof
We will resolve the issue as quickly as possible.
Incorrect Address
- Customers are responsible for providing accurate shipping details
- We are not responsible for delivery issues caused by incorrect or incomplete addresses
Contact Us
If you have any questions about shipping:
